Order Preparation & Dispatch
Orders are prepared within 3 to 5 business days. You will receive a tracking code as soon as your order has been shipped.
Delivery Timeframe
The average delivery time is between 10 and 12 business days after dispatch. Please note that delays may occur due to customs, postal strikes, or seasonal peak volumes.
Delivery Attempts
Your local carrier will make approximately 3 delivery attempts. If the package cannot be delivered, it will be held at a collection facility for 7 calendar days before being returned to sender.
Address Accuracy
You must provide a complete and accurate shipping address at checkout. In cases of incorrect or incomplete addresses, the customer will not be eligible for a refund. Re-shipping after a failed delivery due to an incorrect address incurs a €10.00 fee.
Tracking Information
Tracking updates may take 3 to 5 days (or slightly longer depending on the destination) to appear in the system after dispatch.
Contact
For any shipment enquiries or unexpected delays, please contact us at support@myfootballplace.com.